Refund and Returns Policy

Last Updated: [16/10/2024]

At [3S Furnitures] (“we,” “us,” or “our”), we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, please review our Refund and Returns Policy below.

1. Return Eligibility

You may return most items within [30] days of receiving your order, provided they meet the following conditions:

  • Items must be in their original condition, unused, and in the original packaging.
  • Furniture must not have been assembled or altered in any way.

2. Non-Returnable Items

The following items are non-returnable:

  • Customized or made-to-order items.
  • Clearance or sale items (unless defective).
  • Gift cards.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [Your Contact Email] within [30] days of receiving your order to request a return authorization.
  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Receive Instructions: We will provide you with return instructions and a return authorization number.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns over [amount], as we cannot guarantee that we will receive your returned item.

5. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [5-10] business days.

6. Exchanges

If you would like to exchange an item for a different size or color, please initiate the return process as outlined above. Once we receive the returned item, you can place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [7] days of delivery. We may require photos of the damage to process your claim. We will cover the shipping costs for returns of defective items.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to us at:

[3S Furnitures]
[sales@3sfurnitures.com]
[+65 84620548]
[1 NORTH BRIDGE ROAD, #24-03, HIGH STREET CENTRE S 179094]